TOP 10 – UTILITY COMPANIES IN THE UK

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Fairness matters – taking care of things

FOUNDED: 1812( PRIVATISED 1986) BASED IN: WINDSOR, ENGLAND

CEO: CHRIS O’ SHEA( CENTRICA GROUP CEO)

CONSUMER BASE: 7.5 + MILLION ACCOUNTS

British Gas carries unique historical weight as Britain’ s original energy supplier, with its roots stretching back more than two centuries. For most of its existence since privatisation, British Gas was the unquestioned market leader. That dominance has since waned, with the company losing the top spot to Octopus Energy in 2024. Nevertheless, British Gas remains formidable, serving 7.5 million households while operating Britain’ s largest energy services business through British Gas Services. The company employs thousands of engineers maintaining boilers and installing smart meters, creating a customer touchpoint advantage that competitors cannot easily replicate. Under the leadership of Chris O’ Shea, British Gas’ parent company Centrica has refocused on reliability and customer service whilst advocating for energy affordability in the transition to net zero. energydigital. com

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