“ Hansen CIS balances functionality, flexibility and affordability,” Dominique explains.
The platform supports highly configurable rate structures, workflows and role-based access controls, enabling utilities to adapt the system to their specific operational needs.
Hansen CIS supports diverse billing scenarios within a single platform, improving operational coherence.“ It supports over 213,000 accounts with strong operational visibility,” Dominique notes.
Open integration enables gradual modernisation
Hansen CIS is also designed to integrate seamlessly with existing systems. Its open application programming interface( API) allows different software systems to communicate and share data. With more than 100 pre-built integrations, the platform connects to advanced metering infrastructure( AMI), payment systems and outage management tools, enabling utilities to modernise incrementally. AMI,
which enables remote meter reading, has already reduced the need for manual field visits in some deployments. Alongside integration, automation is becoming a key focus. Utilities are increasingly exploring artificial intelligence to manage rising customer contact volumes and workforce challenges. Dominique sees AI as a practical tool rather than a replacement for human staff.“ AI helps handle routine requests while freeing staff for complex issues,” Dominique explains. Hansen’ s Virtual Agent can support common customer interactions, such as billing queries or service changes, while maintaining consistency and accuracy.
“ Hansen CIS gives us a single source of truth for our customer and billing operations. With AI, we’ re seeing an opportunity to unlock even greater value from that data, helping us become more proactive, more responsive, and better equipped to meet rising customer expectations.”
– Scott Conn, CIO at City of Mesa
SEE IT IN ACTION