compare it to their neighbours on a scorecard and request metre reads.
“ Additionally, the system’ s smart alerts – powered by AI – will proactively flag unusual usag, preventing horror stories like an undetected leak resulting in a US $ 28,000 bill.
“ Ultimately, we are using this technology to be more proactive, prevent surprises and encourage citizens to save energy.”
The city’ s core phone system is provided by OpenScape, a Mitel company and long-term partner of Mesa.
“ It supports traditional desk phones, Voice over IP( VoIP), and softphones, which allow employees to make and receive calls directly from their computers using a headset,” Paul says.“ The system also includes a calltracking feature that routes desk phone calls to an employee’ s mobile device, making staff accessible even when they are away from their desks.”
Meanwhile, Hive is helping Mesa to manage its various ongoing projects.
“ Hive is our enterprise project management software, serving as the central hub for the city’ s major technology projects and various department initiatives,” Paul says.
“ Managed by our PMO, Hive generates dashboards and scorecards to give department directors and project leaders real-time status updates.
“ While most corporations have only a 50 % project success rate, our use of Hive has helped us achieve a more than 90 % success rate, meaning our projects are delivered on time, on budget and managed effectively.”
Defining what it means to be a smart city A true smart city is not just defined by the technology it deploys, but also by how effectively those innovations
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