ENERGY 4.0
to help solve those problems ? “ It ’ s a combination of data and expertise , and that expertise exists with our customers who really understand their process and understand how they operate their plants . And then that expertise exists with ABB because we ’ ve implemented thousands of process control systems . We have a deep and rich knowledge
IoT in the energy market could be worth $ 59.9bn by 2022 of how to control these processes .”
As a technology service provider , customer-centricity runs at the very heart of ABB ’ s business . It has grown its reputation on a desire to develop long-term relationships with its partners and with the industrial sector facing up to its ‘ Fourth Revolution ’, ABB is viewed as a safe pair of hands for manufacturers to join forces with as they tackle the challenges presented by digitalisation .
Susan Peterson-Sturm , Digital Lead in the BU Power Generation & Water unit , hosted a question and answer session with key customers in Genoa and acknowledges the fruits born from collaboration .
“ Our regional businesses are incredibly close to our customers ,” she says . “ I know it sounds like everybody says that , but we get to develop solutions in the regions with our customers . Other places that I ’ ve worked at were very productfocused , so that approach of being able to innovate with your customers has led us to all kinds of really neat pilots that we ’ ve got going on now .” Kosisko goes on : “ We have to treat each customer as an individual . We have to understand what their
20 April 2018