CUSTOMER-CENTRIC
DIGITALLY DISRUPTING THE ENERGY SECTOR
“ It ’ s very encouraging to see that we are moving the needle , we are really changing the company from an industrial company that only produces and sells energy to a more creative one , that is working for progress in this world ”
— Marc-Grégoire Lallemand , Chief Information Officer , ENGIE
its lean 2018 programme . By streamlining the basics and getting silence in IT , ENGIE Electrabel has gained the freedom and resources to focus on disruptive digital tools .
“ You cannot move to Business 4.0 if you can ’ t sufficiently free up your resources and if don ’ t have silence in IT ,” Lallemand explains . “ Until your current IT systems are up to scratch , your team don ’ t have the time to work on the next phase , the next developments . It is extremely ineffective and costly if your resources are busy tackling past issues instead of focusing on future innovations and that ’ s why we have been focusing on silence in IT to start with .”
CUSTOMER-CENTRIC
Since 1905 , ENGIE Electrabel has evolved to become more than just an energy provider . As part of the ENGIE Group , it has honed its vision and become a customer-focused company that offers a spectrum of innovative ideas and digital tools . By overhauling its system architecture and offering personalised services , ENGIE is empowering its customers and raising the bar in the energy sector .
“ There is a lot of IT-intensive activity at ENGIE and its very customer-focused ,” says Lallemand . “ We ’ ve been busy developing new products and services to empower our customers because whilst having energy is important , what we really want to offer is comfort , as well as energy .”
DIGITALLY DISRUPTING THE ENERGY SECTOR
Thanks to digital trends such as artificial intelligence ( AI ) and big data , ENGIE is gaining a 360-degree view
119 www . energydigital . com