155 eral years . As might be expected , some initial push-back was present early on as cultures came together from different companies . To help manage the change involved with shifting to a different way of doing business , crossfunctional teams were developed to enable strategic sourcing , regular meetings with key administrators , policy changes and other activities .
A key element of the company ’ s drive towards integration is the ‘ voice of the customer ’ program , which ensures customer needs are heard and addressed to become part of the process .
“ The VoC program is where we have monthly meetings with the key administrator of each site ,” explains Anderson . “ We not only talk about things we ’ re
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