europe monitoring drinking water supplies to identifying pathogens in hospitals .
Beyond the innovation , IDEXX is dedicated to manufacturing the highest quality products at its state-of-theart pharmaceutical grade facilities .
The company also prides itself on exceeding customer expectations through its dedicated customer service and technical support teams . IDEXX holds a Net Promoter Score of 84 , the highest seen in the industry and well above the 50 needed to be classified as ‘ best in class ’.
This impressive NPS score is underpinned by a product availability rating of more than 99.9 percent and results in customer retention above 99.8 percent .
Steven Bullock , Microbiology Manager at Thames Water , said : “ If any element of the methodology falters , whether it ’ s the equipment or we get an abnormal result we can ’ t explain , IDEXX will always help , whether it turns out to be their problem or not . They take accountability and support us because they understand our value as a customer ”
In the UK Thames Water has been making use of Colilert-18 for more than 15 years , a period which has seen its drinking water quality hit a near perfect 99 + percent across its network that comprises 20,000 miles of pipes , 26 reservoirs and 1.2 million manholes .
Company Information
Industry
Biotechnology diagostics and services
headquarters
Westbrook , Maine , USA
founded
1984
employees
5,700 worldwide
revenue
$ 1.377 billion ( 2013 )
products / services
IDEXX Water provides industry leading products to test for the presence of microbial contaminants in public and private water systems .
www . idexx . co . uk 119