HEADLINE that sells electricity to residential and business customers .
Ergon Retail is the face of the company , assisting customers in everything from opening new accounts , arranging location moves and managing electricity use to locating convenient ways to pay accounts , support systems and government rebates .
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The distribution side of the business , Ergon Energy , provides energy services to residents and businesses while maintaining an electrical network that stretches roughly 160,000 kilometers of power lines across Queensland . Within the network operates 33 stand-alone power stations that provide energy to isolated communities within the region .
Additional services include accommodating connections for new technologies such as solar , as well as a small manufacturing group to handle the construction of module substations .
Unlike your typical energy provider , Ergon Energy is driven by innovation .
“ Innovation is huge for us . It ’ s an important part of our business and we ’ re always looking at new ways to apply new innovation throughout the company ,” said Peter Billing , executive general manager of customer service at Ergon Energy .
According to Billing , the company continuously seeks out new ways of improving service – whether through infrastructure or alternative energy sources – to better position themselves for the future .
“ We recognized back in 2007 that the price for energy would become an issue and that we would need to adapt ,” Billing revealed . “ It got us thinking differently and we realized if we keep doing things the way we ’ ve always done them , the world will change and we ’ ll become obsolete .
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