— Kuldip Singh , Digital Director Retail International , Retail Leadership Team , innogy

One of the very impactful use cases is centered around retail energy management and demand forecasting . “ By using the Amazon Sagemaker DeepAR forecasting algorithm in a successful pilot , we were able to develop a clear roadmap to further improve our forecasting , which is a very important aspect of energy management .”, states Carsten Kleewald of the Retail Energy Management team .

In addition , innogy uses the AWS data analytic solutions for a “ Full Household View ” platform in the Dutch and Belgium markets . The platform provides the Essent business with the opportunity to do real-time personalization using customer profile data and actual online behavior combined with a best-offer matrix . This allows for accurately advising on which products could have the most relevance and impact for a customer . The Essent Commercial Director Boudewijn Wildeman is working very closely with Singh ’ s team on this and states : “ I believe we can nurture customer relationships much better with this kind of technology that can enable us to work in an omnichannel approach . We can be more relevant , more personalized , and more real-time in our offerings , whenever that needs to be done .”

As part of its journey to a digital workplace , Innogy collaborated with Infosys to introduce new multilingual capabilities , such as the chat channel for service desk interactions and automated password reset . This set the foundations for workplace digitalisation , while also offering its employees and partners the choice , convenience and control that they experience with their personal technology environment .

In the Netherlands , Infosys not only manages innogy ’ s key IT platforms to efficiently run its B2C business , but also helps it in building successful new

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