Utility Solutions Corporation
training involves customer service . “ Oftentimes , we ’ re out there working on behalf of the local utility or a local municipality , and it ’ s imperative that employees treat anyone that they come across as if they were our own customers , even though we are under contract to a utility ” Brian said .
The company does a large amount of repeat business and maintains a solid reputation for both the quality of their work and their professionalism . Brian attributes this to their emphasis on follow through , saying “ We adopt bestpractice project management methodologies . This involves ensuring that there is a clear and shared understanding of the business need and scope of work , and that potential issues and real issues are identified and dealt with as quickly as possible . Regular communications with our customers in the form of face-to-face meetings and regular update reports is an essential part of managing large and complex projects . One of the
160 July 2014