Lanes Group plc
“ When dealing with any customer experience , getting data back from the field is key to making the right investment decisions . And we ’ re able to supply a lot of ‘ big data ’ information quickly and accurately to Thames Water through this app ”
– Conrad Ashby that make its services more sustainable through significant reductions in energy and water use , and pollution creation . It is also developing work management and IT systems to support its engineers in the field , and return useful and accurate information to Lanes ’ clients .
This IT investment will remove paperwork burdens and process inefficiencies , and generate the right data and analysis capabilities to make the best business decisions for Lanes and the client , and in turn deliver the best service for end-use customers .
For example , the company ’ s Field Viewer app takes about 2.2 million images a year on the Thames Water contract alone . Ashby said : “ The client finds the system we ’ ve developed very useful for diagnosing customer and asset problems . When dealing with any customer experience , getting data back from the field is key to making the right investment decisions . And we ’ re able to supply a lot of ‘ big data ’ information quickly and accurately to Thames Water through this app .”
New horizons It is a positive time for Lanes Group as it continues its expansion . Ashby identified excellent opportunities in the coming years for the company to excel in new areas and lead the way in a competitive industry .
He concluded : “ I want our service to be an industry benchmark both from a customer and
96 July 2014