LANES GROUP
EUROPE
Cityflex in use , Slough - UK
and exploring the more subtle elements of health and safety , including stress management and developing personal resilience .”
The company is serious about this attitude shift , already accruing 9,000 person hours of training in the past year . Ashby said : “ We have brought in specific management capabilities to deliver 6 Sigma Black Belt support to help us drive our initiatives and continual improvement using incremental changes .”
Lanes also incentivises its workforce : on top of a competitive salary , employees earn bonuses every time they successfully deliver excellent service , as evidenced by feedback from customers ; in additon its top quarter of drivers are entered into a monthly prize draw . Underpinning its mutual dedication to its customers and
‘ Lanes has profited from the manifold benefits that an often seemingly simple innovation can produce ’
www . lanesfordrains . co . uk 39