USA is not a roadblock , but rather enablers for their jobs . That was a challenge at first ,” says Brown .
“ As we work closer together , they can see the benefit much better than before . They understand that just because we are not out in the field with the technologies or products in action , it does not mean we cannot come up with innovative ideas and solutions to help them address their pain points .”
As a means of reinforcing this message , Brown promotes a culture of collaboration . She insists that everyone on her team meet regularly with their internal customers in operations across the different regions to understand their needs and listen to them .
In creating an open dialogue across the entire organisation , Brown and her team are better prepared to help those who need it .
This open dialogue extends further , as Brown has redefined the negotiations process through the creation of mixed negotiation teams .
“ It is not just supply chain going to
negotiate with
Anchor USA a QMax Company
the supplier . We engage technology , operations , sales , and finance ,” she says . “ Together we developed a negotiation strategy centred around how we can go out and work with the suppliers , understand exactly what is required , and how we can tailor and shape our negotiations to generate the best possible deal for both parties . For me , that has been a huge milestone for the company .”
As QMax continues to grow and expand its supply chain network , Brown points to the implementation of the ERP system as the next big doorway to opportunity , as it will pull together the various elements of the
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