UTILITIES
this kind of culture is that people voluntarily assume their own accountability . Rather than having accountability forced upon them , they enthusiastically take it upon themselves . That ’ s right , they are neither commanded to be accountable nor kept under surveillance until “ called to account ” for their actions .
Finally , Reap the Fruits of Accountability
It could be argued that it ’ s impossible to hold everyone accountable . But it is possible for people to hold themselves accountable . Defining Key Results won ’ t create instant accountability nor will the exercise broadly convince everyone to take accountability — but it ’ s an essential first step . To get there , you must regularly clarify , reinforce , and refocus the organization on those Key Results . Without concerted effort , the constant forces
Defining key results is an essential first step to organizational accountability