SHELL
“ ONE OF THE MAIN SYSTEMS IN SHELL ’ S ENTIRE S2C PROCESS IS SAP ARIBA ”
SANDER VOORN S2C DIGITAL & PROCESS TRANSFORMATION DESIGN MANAGER , SHELL
Another programme that Shell uses is Whatfix , which is a digital assistant that ’ s implemented inside SAP Ariba . Voorn says : “ We have about 10 different features that Whatfix can do to help a user who ’ s , for example , using a feature that ' s never been used before . Or , if we change something in the system affecting a certain field , they will be notified of this change – and even explain the purpose of that field . Whatfix has enabled us to stop ‘ classroom ’ training and replaced this with short demos , guided tours , real time tips and similar features . So our users are much more comfortable trying new things because the system will support them . It will also detect in real-time any incongruent data , flag this to the user and guide the user to correct this , avoiding errors further down in the process . This again leads to increased productivity .
The impact of these systems at Shell is palpable . Productivity has been increased and the company is able to react to geopolitical shifts through automation and raising ethical standards while increasing productivity .
Sander Voorn predicts that these trends will continue to grow , serving as a perfect example of the essential nature of digitisation and automation in contributing to the success of any company aiming to thrive in an everexpanding digital landscape . energydigital . com 67