FLOGAS
Flogas has fully digitised its supply chain to maintain its position within the LPG market
64
W ith the rise of renewable energy sources , traditional oil and gas companies are facing rampant competition .
The increased need to guarantee pricing and deliver operational efficiency continues to grow apace , leading the industry to turn towards new technologies to maintain supply and retain existing customer bases . However , while the sector has focused predominantly on pricing , longstanding LPG supplier Flogas has maintained its reserves through its ongoing supply chain transformation .
“ From a domestic and consumer point of view , there ’ s some technology emerging that will make a key difference in the marketplace ,” explains Head of Logistics and Supply Chain , Tim Eaton .
“ Price is starting to become a lot more visible , so people can really start playing suppliers off against each other , and people can switch easily .
“ The customer experience is key . We sell a commodity , so the way we differentiate ourselves without it being on a price basis is through the service we give to our customers . If we can maintain consistency of supply to our customers , that ’ s really what they want . On the contact side ,
SEPTEMBER 2018