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First is selecting the right partner to steer and guide the transformation journey ; an ill-equipped , inexperienced partner could see you erasing the benefits of your transformation efforts , leaving you with an approach that threatens current and future productivity , performance , and technology adoption .
Another challenge is business resilience : how well can an organisation adapt to a change of existing systems and operations , such as implementing a LIMS ? Such resilience can vary widely across companies .
Then there is the challenge of stakeholder management , including maintaining comprehensive and transparent communications with those who have the most impact on or are impacted by a project . But effective stakeholder management is no easy feat . For example , with one of Thermo Fisher ’ s recent customers – a large governmental organisation – this involved navigating an administrative , multi-layered , decentralised organisational structure to ensure the right stakeholders were involved throughout the process .
For a successful , fully adopted solution , companies need to incorporate comprehensive change management into their transformation plan . We know , for instance , that successful transformations are aided by digitally-driven leadership in a customer ’ s organisation – knowledgeable people willing to evangelise within their company to overcome a reluctance to change . We also know that people are resistant to change when it feels forced , so it ’ s important to involve scientists early in digitisation projects , as this helps to create a pull from the scientists rather than a push from management . Finally , any topdown change must be complemented by bottom-up pressure – people who are subject to workplace or process changes really need to understand the value of and be bought into that change , too .
The last challenge concerns customer expectation , namely overcoming inaccurate preconceptions about digital capabilities . Customers often come to us , for instance , thinking their MES alone is enough to track and manage their data and assure the quality of their end product , largely unaware of the transformative value a LIMS can bring .
Successful case studies In South America , Thermo Fisher Scientific is working with two customers in clean energy , one of which is a leading natural gas and
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