KARAM FEDICS SERVICES
Hamid Khan , General Manager
“ We are hands on and see the clients on a regular basis , so we know up front if there is an issue bubbling underneath the surface and we can deal with it straight away ”
to introduce CO2 into this to further extend the shelf life of some products ,” Khan adds .
Back on land , each site has a manager who is in contact with the client on a daily basis . This feedback is crucial for Karam Fedics Services and is part of a wider programme of listening to its customers ’ needs and opinions . Khan says : “ For every 10 sites , we ’ ve got a supervisor who also liaises with our clients . And then we have a customer relationship management tool which , through an outside supplier , will phone clients at random just to get feedback on how the service is . And finally , on each site , we have communication boxes that people fill so we get feedback from the actual customers on site as well .”
Khan himself , along with the operations director and the operations team , also keeps pretty close to the action . “ We are hands on and see the clients
– Hamid Khan , General Manager
Human Resources & Government Relations Dept .
60 December 2015