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Scarborough Toll House site

at the same time one billion litres of waste water is collected , treated and disposed of .

Privatised with the entire English and Welsh water industry in 1989 , Yorkshire Water is now part of the Kelda Group which is made up of a number of infrastructure funds including CitiGroup , GIC and Deutsche Bank .

Simon Barnes , Director of Business Support at Yorkshire Water , said : “ We have an ideology about customer-centricity where everything starts with the customer . Their needs are our priority and we works backwards from there . According to the UK Customer Service Index we are currently the top customer service provider in the utility sector . Our vision is ‘ taking responsibility for the water environment for good ’, and we have underpinned that vision with six strategic business objectives looking out over 25 years .

“ We developed those business objectives by

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