YORKSHIRE WATER
Key Personnel
Simon Barnes Director of Business Support at Yorkshire Water
“ We have an ideology about customercentricity where everything starts with the customer . Their needs are our priority ”
– Simon Barnes , Director of Business Support at Yorkshire Water looking at the 11 externalities we have got coming up in the business , in the water sector and the Yorkshire region . They are underpinned by an ethos of delivering better service at lower cost .”
“ Our six strategic business objectives are : being a trusted company at a functional and corporate level ; making sure everything we do surrounding water is safe from drinking it to walking round our reservoirs and also from a flooding perspective ; continuing to be a water-efficient region and managing resources properly despite the growing population ; maintaining excellent rivers and coasts in our catchment by thinking of areas like the east coast of Yorkshire and how we play our part in keeping Blue Flag status ; making our resources sustainable by utilising the circular economy ; and then finally strong financial foundations meaning how do we keep the bills low while remaining an attractive business to invest in that then allows us to borrow money cheaply to enable us to invest in our assets .
Barnes cited the 11 externalities as : rising energy costs , rising resource costs , recognising climate change , growing population because infrastructure needs to meet demand , growth in households , skills resource and where the company is getting future skills and talent from , recognising and meeting expectations of the diverse customer-base , societal demands that are changing , and the whole affordability and financeability , as well as technological change .
42 February 2015