ASIA
The Maynilad Central Control room , from where all water and wastewater facilities are monitored and controlled different IT systems . There are many ongoing projects to maximise the benefits of that convergence . Over 50 facilities have been automated , with more than 900 instruments regularly calibrated and maintained ,” he says .
Better for business , better for users At any point in time Maynilad has some 60 IT projects ongoing , and a similar number of OT projects . “ Over the last five years we have moved fast . I could say we have improved from Jurassic to even beyond the state of the art in some areas .” Postconvergence ( though that process is still ongoing ) among the priorities now being refined are IT / OT security and the physical security of the facilities and remote equipment . One important focus is the improvement of customer service and customer experience . The key thing has been to provide a reliable water supply . Back in 2007 only 46 percent of customers were receiving a 24-hour water service , now it is close to 100 percent : then the number of connections was around 700,000 , now it ’ s over 1.3 million . Nevertheless a lot more can be done . The first phase , now complete , was to make billing available online , via SMS or by e-mail , and the next
www . mayniladwater . com . ph 41