MAYNILAD WATER SERVICES , INC .
target will be to have an automated advisory service that will give advance notice of interruptions in service , maintenance issues and the like .
The people in the West Zone concession don ’ t need a long memory to appreciate the difference , and now the management of Maynilad can make informed decisions knowing precisely the true state of the business thanks to the business information dashboards they can access . It ’ s important to remember , he says , that in a highly regulated industry , where water prices are set by the government , the only real business improvement deliverables are internal ones , mainly in operational efficiency . Automation is an ongoing process says Francisco Castillo , but many plants have been fully automated and over the next two years all of them will be managed directly from the central control room . “ We have dramatically improved on all of the key performance indicators that the regulator expects of us , and we are now on a par with any 21st century
XXXXX utility ,” he concludes . “ Non-revenue
water is now down to 30 percent and that is improving monthly .” In September , Castillo was declared ASEAN CIO of the year , an annual recognition given to an individual who has displayed exceptional leadership and contributed significantly to his company ’ s growth and influence . Under his leadership , Maynilad was able to obtain an ISO 20,000:1 certification for its information technology service management system , and also received the SAP Customer Centre of Expertise certification for its efficient business processes . Capturing all these lessons learned , this year he wrote a book entitled ‘ Managing Information Technology ’ ( Springer , Germany ) which in effect is a compendium of best practices in the industry and how to apply these . 42 January 2017