PHILADELPHIA GAS WORKS
residential and commercial spheres .
“ One thing we believe is very important : people have to feel they ’ re getting value for this service ,” says White . “ When they feel they ’ re getting good value , they ’ re more inclined to pay their bill and expand the use of natural gas , especially in a commercial environment . So we see customer satisfaction as a very integral part of the success of the business as we move forward .”
PGW has recently been able to boast stronger JD Power consumer satisfaction scores than ever before , and it attributes much of this to a strong focus on customer satisfaction initiatives , including a revamping of its website and a commitment to taking advantage of
84 July 2015