ENERGY social media to connect with customers directly .
“ It ’ s a good way to stay in touch with your customers and inform them ,” says White . “ We ’ re using these social media outlets to inform our customers of what we ’ re doing and when we ’ re doing it , along with some of the other just basic blocking and tackling — when we ’ re on their block , what we ’ re doing , when we ’ ll be starting a project and when we finish a project . We ’ re trying to communicate at a very granular level with our customers to improve customer satisfaction and improve the experience when you ’ re working with a utility .”
Looking forward Moving into the future , Philadelphia Gas Works expects to immerse itself even further in the new initiatives that the company is pursuing today . “ I fully expect that we will have made some decisions around LNG and be moving forward with some aspect of that project ,” says White . “ I see the CHP business continuing to grow with engineers , architects , building operators , all gaining experience with combined heat and power — and with CFOs recognizing the value of greater efficiency in energy systems , which will definitely hit their bottom line in a positive way . We ’ re going to accomplish a lot of cast iron main replacements , we ’ re going to expand our markets , and we ’ re going to expand LNG . So I ’ m extremely excited that within this next year : you ’ re going to see significant changes starting to occur at PGW .”
Company Information
INDUSTRY
Utilities
HEADQUARTERS
Correspondence Department , PO Box 3500 , Philadelphia , PA , USA , 19122
FOUNDED
1836
EMPLOYEES
1,650
REVENUE
$ 800-900 million
PRODUCTS / SERVICES
Utilities
www . pgworks . com 85