MIDDLE EAST risk , and how we make sure risk is totally in our control . That way we give comfort to everyone and they know they have our support . When it comes to HSEQ , it ’ s not the job of one individual or department – it ’ s the duty of everyone to make sure we are updating activity , otherwise it ’ s very difficult to deliver the service .”

Customer relations Another vital element of the VTTI is the customer relationship : customers are treated as partners . Rather than simply following customer instructions , VTTI Fujairah Terminals work closely with them in order to develop more efficient plans together . “ That ’ s what your customer needs ,” Alishahpour explains . www . vtti . com 41