SGN LTD
this has meant some real challenges in how and even where people work with each other . A good example is in customer service area where we are now delivering a number of initiatives in a much more agile and lean way . We are all working to a common outcome of improved customer experience through a number of connected initiatives and driven by the end customer . What I ’ m driving now is much more about collaboration , communication and cross-functional team working and that ’ s a fundamental part of changing our operating model longer term .”
This increased speed of delivering solutions is a significant change for SGN and another of Quail ’ s projects is a huge migration of the majority of its services to cloud providers . “ We ’ ve had our strategy signed-off by our board and it ’ s a very large two to three-year programme of IT transformation . Now that programme demands my team to work differently because it ’ s not just about moving services to another location it ’ s also about operating differently . Looking at far more automation around the management of IT , being able to start services up literally within minutes rather than months and managing our consumption based on what we use today , not what we bought several years ago .” Not all SGN ’ s services are moving to cloud providers , though , as Quail explains : “ We ’ ve some parts of our services which are considered critical national infrastructure and so for now , those are services won ’ t be moving
38 March 2016