CIO Ian Robinson , and Executive Manager System Operations Adrian Langdon , at WaterNSW , discuss the company ’ s business transformation agenda and customer-centric approach
WATER NSW
CIO Ian Robinson , and Executive Manager System Operations Adrian Langdon , at WaterNSW , discuss the company ’ s business transformation agenda and customer-centric approach
Founded in 2015 , WaterNSW is a stateowned corporation , established under the WaterNSW Act 2014 . Operating the state rivers and water supply systems , WaterNSW supplies two-thirds of the water used in NSW to regional towns , irrigators , the environment , Sydney Water Corporation and local water utilities .
Working for the company since its founding , Adrian Langdon , Executive Manager System Operations reflects on his time at the company and how it has evolved : “ We still supply water , this is something that hasn ’ t changed , but the level of customer engagement and the amount of information that we are providing to customers now , compared to before , has grown . We have also shifted from traditional paper interactions with customers to digital interactions , and it is this journey in particular that we are focusing on now , taking previously office-based work online . In the last eight months , a lot of our meetings and similar operations with people around the state are being conducted through the digital environment ( Microsoft Teams , Zoom ). This is an area where we are seeing some big changes since I joined the company .”
Combined , Langdon and Ian Robinson , CIO have more than 30 years of experience in water and utility services . In particular , Robinson has worked in the IT space in the utility sector , joining WaterNSW in 2018 to drive the company ’ s business transformation agenda . energydigital . com 25