WATER NSW
“ Water , being a limited resource , requires us to work with our customers to ensure that we manage it in the most efficient way possible , and we have to do that in a partnership ”
ADRIAN LANGDON EXECUTIVE MANAGER SYSTEM OPERATIONS , WATER NSW
“ We ' ve established a transformation agenda based on a vision of the future that describes what the workforce of the future will be doing that is different to today ,” says Robinson .
“ To enable that , we ' ve built a roadmap of initiatives to get us to that point , which involves transitioning customers from paper-based transactions to digital channels , enabling our system operations team to have data at their fingertips rather than having to extract data from a myriad of different systems ; and enabling our field staff to replace mundane manual tasks with automated data collection solutions using IoT and on-site mobile solutions . These things combined will change the way we work ; it will allow our people to work on
26 November 2021