“ If we think of our assets as the customers with whom we build trusted relationships and the understanding we have of the system required to deliver this , I think this opportunity is bigger than the internet ” a high level of customer satisfaction . Octopus Energy prides itself on providing just this , and is the only energy supplier to receive Which ?’ s highest endorsement for five years in a row .
Jackson personally spends around an hour each day dealing directly with customers to understand how the company can better their experience . He also discusses pricing strategies , trade-offs and how to implement better infrastructure .
Global presence With just a single base in the UK initially , now in 2022 , Octopus Energy Group powers homes with green energy in Germany , the USA , Japan , Spain , Italy , France and New Zealand . There are a total of 10 businesses working across 4 continents to tackle energy transformation .
As for the future , Octopus is looking to expand its reach globally , having recently also launched in Australia partnered with Hanwha Group – a leading solar panel manufacturer – expanding the move to greener energy . “ Energy companies are going to end up more like technology companies , like AirBnB , Amazon , Google and Monzo ,” says Jackson . “ They will be global .” energydigital . com 19