ASIA PACIFIC
97 player in each of its segments . “ Our entire strategy revolves around quality , achieving scale and size , achieving market share and achieving customer excellence ,” he notes .
“ We use a Net Promoter Score ( NPS ) to see the loyalty of our customer relationships . To improve this , we get regular feedback from customers ; this is fed back to our teams who get into a huddle on a weekly basis to resolve any pain points almost in real time . This helps us enhance our customer satisfaction levels and improve our NPS .”
Benchmarking , lean manufacturing and six sigma projects are all commonplace at Aditya Birla Textiles . Additionally , Varghese
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