WATER NSW and outages , to our customers without them having to search for it .
While giving our customers a tool to enable better water management decisions , we have also created the ultimate transparent web tool that provides meaningful and up to date information to support our customers , stakeholders , and communities in better understanding water management in NSW .”
The product , built using agile methodologies by ADASA , reflects the way customers want to see our data . We know this through customer testing we have done , and great care was taken in listening to customer feedback and building that into a user interface that presents data in an easy-to-understand way . In working with our government policymakers , the portal also provides water access rules in plain English for customers to understand the terminology and the reason water allocations are set and how access to the water is managed .
“ But our customers don ’ t just require information . They also need us to act on their behalf . If they have a need for water and they want to gain a licence to access that water or order water to enable us to deliver that water to them , we ' ve built digital channels to enable them to interact with us through a customer portal and be able to look at their account and understand how much water has been used against their total allocation for the year and as changes occur . For example , Adrian has supplementary notifications that he can advise and communicate to customers , allowing them to act on that information , bid for the water , trade water , and maximise the value of their allocation .” energydigital . com 35